Delhi & North India
Delhi NCR · UP · Rajasthan · Bihar · J&K
011 6965 6965 • LiveCustomer Care & Grievance Redressal
Regional helplines, complaint procedure, TRAI-mandated timelines, live service status, self-service guides, and your full appellate rights — all in one place.
Start here — the Excitel App Raise complaints, track tickets, pay bills, check usage &
get support 24x7. All complaints begin in the app.
Customer Care Numbers
Call Toll-Free number or call your nearest regional helpdesk
Toll-Free Number 1800-309-5683 07:00 AM to 12:00 AMHyderabad & Telangana
Hyderabad · Secunderabad · Nalgonda · Khammam
040 6965 6965 • LiveBengaluru & Karnataka
Bengaluru · Mangaluru · Mysuru
040 69656965 • LiveComplaint Centre Details
For written or escalated complaints
Complaint Centre Email
[email protected] Include: Registered mobile number · Customer user ID
· Clear description of the issue
· Complaint Reference Number (if already registered)
Written Complaint — Delhi HQ
1st Floor, Tower-B
GLOBAL BUSINESS PARK
Sikanderpur, Sector 26
Gurugram, Haryana – 122002
Your Concern. Our Commitment.
A 3 Level Complaint Redressal Framework for Faster Resolution
Level 1
Customer Care
Your first step towards resolution.
Customers may register their complaints through any of the following channels:
Complaint Type Resolution Timeline
Complaint Type Resolution Timeline
Network / Technical Issues
Non TechnicalLevel 2
Nodal Officer
If your complaint is not resolved at Level 1, it will be escalated to our Nodal Officer.
Name Mr. Rahul Sharma
Email ID [email protected]
Office Address 1st Floor, Tower-B
GLOBAL BUSINESS PARK
Sikanderpur, Sector 26
Gurugram, Haryana – 122002
Complaint shall be disposed of within 3 Business Working Days from the date of filing complaint.
Level 3
Appellate Officer
If your complaint is still not resolved, you may appeal to our Appellate Officer.
Name Mr. Abhishek Bhatt
Email ID [email protected]
Office Address 1st Floor, Tower-B
GLOBAL BUSINESS PARK
Sikanderpur, Sector 26
Gurugram, Haryana – 122002
If complaint not redressed within time frame, consumer may appeal and such appeal must be disposed of within 30 Business Working Days.
Information to be provided while filing a complaint on Nodal &
Appellate Officer
To ensure faster resolution, customers are requested to provide the following details:
1 Customer Name
Customer Name 2 
Registered Mobile Number
Registered Mobile Number 3 
Customer User ID
Customer User ID 4 
Description and Nature of Complaint
Description and Nature of Complaint 5 
Complaint Reference Number (if already registered)
Complaint Reference Number (if already registered) Our Regional Offices
Find us across India
Delhi
Help Desk: 011 6965 6965
Address: 1st Floor, Tower-B GLOBAL BUSINESS PARK Sikanderpur, Sector 26 Gurugram, Haryana – 122002
Bengaluru
Help Desk: 040 6965 6965
Address: Brics Space Pvt Ltd No. 7A, 3rd Floor, Kammanahalli Main Road, Bengaluru, Karnataka 560084
Hyderabad
Help Desk: 040 6965 6965
Address: 4th Floor, Saroja Natraj Colony, PG Road Secundrabad, Hyderabad Telangana 500003
Lucknow
Help Desk: 011 6965 6965
Address: Shop No. 2B-3, Ist Floor, Harsh Plaza, 4-D Mira Bai Marg, Lucknow 226027
Meerut
Help Desk: 011 6965 6965
Address: 47/3, 2nd Floor, Begambagh, Near Ganga Plaza, Meerut, Uttar Pradesh 250002
Jaipur
Help Desk: 011 69656965
Address: Regus- Jaipur Center, 6th Floor, Tonk Road, Sector B-4, Near Airport Jaipur, Rajasthan 302029
Patna
Address: Cowork land 222/223 B Patliputra Patna Bihar 800013
Frequently Asked Questions
Quick answers to common questions about complaints, billing, and service
You can raise a complaint through the Excitel app, customer care number, or email support with your account details.
If your complaint remains unresolved, escalate it to the Nodal Officer with the complaint reference number.
Technical complaints are usually targeted within 24 working business hours, while non-technical complaints may take up to 72 working business hours.
You may approach the Appellate Officer if your complaint is not resolved by customer care or the Nodal Officer.
Raise a billing complaint with payment details, invoice copy, registered mobile number, and any transaction proof.
Share the transaction ID and payment screenshot with support. The team will verify and update the refund or recharge status.
Run a speed test on a wired connection where possible and report the results with router and plan details.
Report downtime through the app or customer care with your user ID, location, and the time the issue started.
Yes, you can call the toll-free number listed in the customer care numbers section during support hours.
You may use statutory remedies where applicable, but it is recommended to keep complaint and escalation records ready.
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Compliance Note
This Complaint Redressal Mechanism is implemented in compliance with the regulations issued by the Telecom Regulatory Authority of India (TRAI). Customers are advised to retain their complaint reference number for future communication and escalation.
