Terms & Conditions

  1. Tariff /Charges for the plans chosen are to be paid in advance and such charges are not refundable as this is a prepaid services.
  2. GST @ 18% is not included in the tariff/ charges and is payable over and above the plan charges.
  3. The Tariff Plans/Offers are subject to Guidelines/Directions/Orders issued by TRAI and/or DoT.
  4. The Company shall reserve the rights to modify/withdraw this T&C including but limited to tariff plans and display the same in its website without notice to the Customer and such posting will be deemed to have been read by the the Customer.
  5. Any one time charges paid to Excitel Regional Partners at the time of installation are non refundable.
  6. Company may extend refund to User only for his first payment in case of no-feasibility for building new connection to requested address.
  7. Online refund may be extended to the User, when the transaction is incomplete, in the sense that the User’s plan is not renewed, but online payment has been generated.
  8. If any security deposits paid for Optical Network Unit (ONU) devices to enable Excitel Fiber Service shall be refunded only on cancellation of this service and return of such ONU devices in working condition. Such refunds will be processed within 90 days from the return of devices.
  9. The ONU devices provided by Excitel against a security deposit will remain a property of Excitel Broadband Pvt Ltd at all times.
  10. The speed committed under a plan is till the LAN port. WiFi Speed is subject to customer premises in-house coverage & customer premises device performance.
  11. The Company shall reserve the rights to modify/withdraw any promotional campaign along with offered gratification (if any) and display the same in its website without notice to the Customer and such posting will be deemed to have been read by the the Customer.
  12. Basis for selection of winners under any promotional campaign held by Excitel, is on the Companies sole discretion
  13. By submitting your information and/or contacting us through any medium like phone call, social networking channels, website, etc, you agree to receive any promotional messages, material and be contacted by Excitel or their sub-vendors.

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