Main menu

Terms & Conditions

    1. Tariffs/Charges for the plans chosen are to be paid in advance and such charges are not refundable as this is a prepaid service .
    2. No installation charges are applicable on Excitel Fiber connection.
    3. GST @ 18% is not included in the tariff/ charges and is payable over and above the plan charges .
    4. The Tariff Plans/Offers are subject to Guidelines/Directions/Orders issued by TRAI and/or DoT.
    5. The Company at any time, shall reserve the right to modify/withdraw this T&C including but limited to tariff plans and display the same on its website without notice to the Customer and such posting will be deemed to have been read by the Customer.
    6. Any one-time charges paid to Excitel Regional Partners at the time of installation are non-refundable.
    7. The company may extend a refund to the user only for his first payment in case of no-feasibility for building a new connection to the requested address.
    8. Online refund may be extended to the User, when the transaction is incomplete, in the sense that the User’s plan is not renewed, but online payment has been generated.
    9. Interest-free security deposit to be refunded only online and not cash, after the return of assets in the same condition as at the time of receipt. The refund will be processed within 60 working days after acceptance of the Optical Network Unit (ONU) by Excitel.
    10. ONU is to be returned to a “person” appointed by Excitel. It can be the local cable operator, Excitel retail partner or any logistics company appointed by Excitel to recover back the ONU from the customer location
    11. Any fault in ONU is to be replaced by Excitel within 5 working days from the time of raising the complaint with Excitel
    12. Replacement of ONU due to upgrade/downgrade be done by Excitel within 5 working days from the time of raising the request with Excitel
    13. Refunds are to be processed to the bank account provided at the time of registration or to the bank account/wallet linked to the phone number registered with Excitel. No other bank account is to be used for refunds. Cash and cheques are not to be used for customer refunds.
    14. The ONU devices provided by Excitel against a security deposit will remain the property of Excitel Broadband Pvt Ltd at all times.
    15. The speed committed under a plan is till the LAN port. WiFi Speed is subject to the customer premise’s in-house coverage & customer premises device performance.
    16. The Company shall reserve the right to modify/withdraw any promotional campaign along with offered gratification (if any) and display the same on its website without notice to the Customer and such posting will be deemed to have been read by the Customer.
    17. The basis for the selection of winners under any promotional campaign held by Excitel is at the Company’s sole discretion
    18. All product and company names are trademarks ™ or registered® trademarks of their respective holders.
    19. By submitting your information and/or contacting us through any medium like a phone call, social networking channels, website, etc, you agree to receive any promotional messages, or material and be contacted by Excitel or their sub-vendors.
    20. All mentioned plans are subject to change or discontinuation without prior information.
    21. Not all offered prices are available on renewal and not all are available across the nation.
    22. Prices, as mentioned, are on a per-month basis.
    23. Prices as mentioned are exclusive of taxes.
    24. Promo plans or introductory offer plans are for a limited period and may be withdrawn without any prior information. These are not available on renewal and are one-time onboarding plans.
    25. The mentioned introductory offer (INR 167/month*) is valid only on 3 months duration plan in limited cities and for a limited duration.
    26. Plans may differ at each location.
    27. An existing user on 300 Mbps or 400 Mbps (single or multi-month plans), who wishes to shift to 200 Mbps plans might have to contact us to understand the exact prices since the mentioned prices on the website or Marcom material for 200 Mbps plans may not levy .
    28. We have limited-period onboarding plans which are not available on recharge and are region specific.
      INR 167 + taxes per month for 3 months of 300 Mbps, is the onboarding plan for Mumbai.
      INR 424 + taxes per month for twelve months 300 Mbps, is the onboarding plan for PAN India, excluding Mumbai       .
    29. Excitel has introduced a limited-period onboarding plan of INR 530 + taxes per month for 12 months of 300 Mbps, where 1 year of free OTT benefits is included. The OTT benefits are worth INR 100 + taxes / per month. This plan is valid for PAN India, excluding Mumbai.
    30. Free OTTs as part of Rs 424 plan are Epicon, Playbox TV, Fancode, Hubspot

Additional Terms & Conditions for OTT Subscription

  1. OTT subscription for Sony LIV, Voot, Zee5, Sun Nxt, and PlayboxTV is being offered at an add-on cost with select Excitel Fiber subscription plans on new activations and renewals.
  2. The OTT subscription period would be the same as the bundled Excitel broadband plan validity period and the expiry date of OTT subscription plans may be different for various OTT subscriptions offered.
  3. Excitel will not be responsible for any content or streaming-related issue on any of the OTT platforms offered as part of the subscription plan. No refund will be considered if the customer is not satisfied with the OTT.
  4. Online refund may be extended to the User if the transaction is incomplete, that is if the User’s plan was not renewed, but online payment had been generated.
  5. Excitel reserves the right to cancel, modify, withdraw, or discontinue the free OTT subscription offer at any time during its validity as may be required given business exigencies and/or changes by TRAI, Department of Telecom (DOT), and/or such other applicable statutory changes without any notice & customer is advised to check this Website regularly for any update(s) or amendment(s) made to these Terms and Conditions.
  6. Excitel will not be responsible for OTT content access and content availability. Excitel will not be liable in case the OTT content access is not configured or cannot be availed due to malfunction, delay, network congestion, or hardware failure. For any issues related to claims, damages, or losses concerning the quality or functionality of the OTT subscription platform and/or content access, the customer is requested to contact the respective OTT’s customer care.
  7. An unutilized free OTT subscription will be forfeited at the end of the Excitel Fiber plan validity expiry.
  8. OTT subscriptions will only be activated on new subscriptions and at the time of renewals by existing Excitel subscribers on specific plans.
  9. OTT subscriptions will be activated once per user on the user’s mobile number registered with Excitel.
  10. The OTT subscription offer is valid for select Excitel Fiber plans only.
  11. The price communicated is an approximate total retail price including taxes of the OTT subscriptions for 90 days validity.
  12. The OTT subscription offer is non-transferable. No exchange or redemption for an equivalent cash amount or in any other form shall be allowed.
  13. Excitel will not be held liable for any claims arising out of or in connection with the use of the content or for any loss or damage of whatsoever nature caused to the Excitel subscriber or any third party in connection with the subsistence of the OTT content.
  14. The plan with OTT benefits may be restricted to particular cities and may be modified or withdrawn at any point in time with no further notice from Excitel.
  15. Only one OTT pack can be activated per Excitel Subscription – New OTT packs are applicable only on multimonth 300 Mbps and 400 Mbps plans.
  16. Get SonyLiv in North India and West India and SunNXT for South India. (Applicable only on ₹60, ₹100, ₹200 + GST plans.)
  17. OTT is valid only on twelve (12) month plans only at selected cities.
  18. In North and West India, OTT includes SonyLiv whereas in South India this is replaced by SunNXT. Apps are different
  19. SonyLiv/ SunNXT is applicable only on INR 60, INR 100 and INR 200 plans
  20. Links to third party sites and OTT platforms are provided as a convenience to user(s) and The Company has not have any control over such sites & OTT platforms i.e content and resources provided by them. The Company may allow user(s) access to content, products or Services offered by third parties through hyperlinks (in the form of word logo, link, banners, channels or otherwise) to such Third Party’s web site or OTT Platforms. You are cautioned to read such sites’ & OTT Platforms terms and conditions and/or privacy policies before using such sites’ & OTT Platforms in order to be aware of the terms and conditions of your use of such sites & OTT Platforms. The Company believes that user(s) acknowledge that The Company has no control over such third party’s site & sites’ & OTT Platforms, does not monitor such sites’ & OTT Platforms, and The Company shall not be responsible or liable to anyone for such third-party sites’ & OTT Platforms, or any content, products or Services made available on such a sites’ & OTT Platforms.
  21. You agree and understand that the logo and Services of the OTT Platform, including any Content therein, contains proprietary content, information and material that is protected by applicable intellectual property and other laws, including but not limited to copyright & trademark, and that You will not violate, or encourage others to violate, any right of a third party, including by infringing or misappropriating any third party intellectual property right, or otherwise engage in the unauthorized use of any proprietary content, information or materials;
  22. All related icons and logos of the relevant OTT Platform are registered trademarks or trademarks or service marks of the relevant third party owning such OTT Platforms in various jurisdictions and are protected under applicable copyright, trademark and other proprietary rights laws. Excitel only displays the said logos, names in a restricted manner to promote the OTT Platform and in no way infringes the IPR of the same. The unauthorized copying, modification, use or publication of these marks is strictly prohibited. Excitel reserves its right to remove the said logo or name of the OTT Platform from its website.

Terms and Conditions for New Promotional Plans

“VISITORS TO THIS WEBSITE/APP ARE BOUND BY THE FOLLOWING TERMS AND CONDITIONS (“TERMS”) SO PLEASE READ THE FOLLOWING TERMS CAREFULLY BEFORE CONTINUING TO USE THIS SITE”

  1. Excitel shall not charge for the device/networking equipment and it shall be free to use for the customer, Excitel shall reserve the right at all times to get back the device from the customer at its discretion.
  2. The OTT Bundle is available on the 300Mbps or above plans only and excitel shall reserve every right at all times to revise/change it without assigning any reason thereof.
  3. Excitel shall not charge for additional security deposits for the ONU in all cities/States/DOT Circle except Mumbai on specific Fiber (FTTH) plans offered by Excitel. Excitel shall reserve the right at all times to revise/change/cancel without assigning any reason thereof.
  4. Excitel has upgraded the speeds on our existing plans to 200Mbps, 300Mbps and 400Mbps from 100Mbps, 200Mbps and 300Mbps from June’2022.
  5. The prices of new plans apply to all existing customers who are using 100Mbps, 200Mbps and 300Mbps. plan w.e.f 07/06/2022
  6. Excitel is launching plans with two OTT bundle options. Pricing may vary as per the plans. Before opting for any plan but not limited to OTT service, Subscribers/customers must read the terms and conditions very carefully.
  7. There may be plans available for consumers facing collaterals that might have additional GST charges.
  8. Any misuse/ fraudulent use/ unauthorized telemarketing and commercial use of the Broadband connectivity by the subscriber, Excitel reserves its right to discontinue the connection altogether for any set of Subscriber/s as Excitel may deem fit.
    a. These Terms and Conditions shall constitute an agreement between Excitel and each customer and by subscribing to the above plans, you accept the same as binding upon you.
  9. Excitel is launching new promotional plans for 300Mbps & 400Mbps, whereas the 200Mbps plans will be available to sales on a refundable security deposit.
  10. Excitel is launching an ONU bundle on multi-month promotional plans for 300Mbps & 400Mbps, whereas the 200Mbps plans and the single-month 300Mbps and 400Mbps plans will be available to sales on a refundable security deposit.
  11. 300Mbps for 3 months, 6 months and 12 months plans can be bundled with OTT Standard at an additional cost of INR 100/month + GST
  12. 300Mbps for 3 months plan can be bundled with OTT Premium at an additional cost of INR 166/month + GST
  13. 300Mbps for 6 months and 12 months can be bundled with OTT Premium at an additional cost of INR 200/month + GST
  14. Limited period onboarding offer. Available only in Mumbai, on a 300 Mbps 3-month plan. INR 167 is the price per month, exclusive of taxes.

Terms and Conditions for the 4-Hour Service Promise Plan

Complaints logged for no connectivity issue, if not resolved in 4 hours (counted between 9 am to 9 pm), will be compensated with 24 hours (1 day) extra on the consumer’s existing plan with the maximum capping of 3 days.

DISCLAIMER

We accept no responsibility for any errors or omissions, or for the results obtained from the use of this information. All information in this web site is provided “AS IS ” with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. User(s) of this site must hereby acknowledge that any reliance upon any content shall be at their sole risk. The Company reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in any portion of the Service or the website. The information contained in this website is for general information purposes only. The information is provided by the Company and while We endeavor to keep the information up to date and correct, We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance You place on such information is therefore strictly at your own risk. In no event will Company be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website You are able to link to other websites which are not under the control of The Company. We have no control over the nature, content and availability of those sites. The inclusion of any links or third-party content does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, the Company takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Refer your Neighbour Campaign T & C

EXCITEL PREDICT AND WIN COMPETITION

TERMS AND CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS OF THE EXCITEL PREDICT AND WIN COMPETITION CAREFULLY. M/s Excitel Broadband Private Limited having a brand name “Excitel” is the owner of website namely www.Excitel.com (“Website”) (both henceforth referred to as “Excitel”, “Company” “We”, “us”, “our”, “it”, “Company”). The Company respects your privacy, and seeks to comply with applicable legal requirements under the Information Technology laws and Rules in respect of data collection, processing and transfer. These Terms and Conditions are in addition to but not limited to the Privacy policy and Website Terms and Conditions of Excitel. These terms and conditions are applicable to the participants of Predict And Win Competition of the Company (“Visitors”, “”, “User”) (cumulatively referred to as “You” or “Your” hereinafter), who, provide their consent in order to participate in the Excitel Predict And Win Competition as per the Terms of the Competition thereby opting in for the Excitel Competition.

That by participating in the Predict And Win Competition, You unequivocally AGREE TO BE BOUND BY these Terms and Conditions and terms which may be applicable to Competition and to the collection and use of your information as set forth in this document and/ or privacy Policy, whether or not you are a registered user of our Products. These Terms and conditions applies to all visitors, users, , clients and others who participates in the Excitel Predict And Win Competition of the Company (“Users”). If you do not accept these Terms and Conditions or any future versions of these Terms and Condition, which shall be notified to all the existing before giving effect to any future version of these Terms and Condition, You can stop Participating in the Competition of the Company or can OPT OUT by not participating in the Competition by providing your details to the Company. Further in case of any contradiction between this Terms and Conditions, Privacy Policy and Website Terms and Conditions, then these Terms and Conditions shall prevail.

The purpose of this Terms and Condition is to detail the manner in which the Company is organising the competition and the use Information, including your Information that the Company may obtain about you, during your participation of Excitel Predict And Win Competition or on visit to www.Excitel.com. Our Terms and Conditions is subject to change at any time with or without notice. To make sure you are aware of any changes, please review this policy periodically.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION.

ELIGIBILITYAND DETAILS OF COMPETITION

  • Time Period:All entries must be received before 40th over of the second inning of the match.
  • Rules to participate:
    1. Spot Excitel branding during the match and post the same on our Instagram and tag us.
    2. Comment with your prediction on “How many boundaries(6s and 4s combined) will be scored in the match
    3. Mention hashtag #ClickPredictWin
    4. Like and follow @Excitel_Broadband on Instagram, share the post on your story, tagging 3 friends

Note: Entries must be received before 40th over of the second inning of the match.

  • Gratification
    1. Mega Winner – Lifetime* of Free Internet for 1 mega winner.
    2. Other 100 Top winners – FREE Premium OTT subscriptions.
  • Winner’s Selection Criteria:
    1. Participant with exact prediction will be the Mega winner.
    2. Other top 100 participants will be selected basis the closest prediction.
    3. In case of more than one similar winning entry, winners will be decided via Lucky Draw.
    4. Keep following our handles. Winners will be announced on Social media only.
    5. All the rules of participation have to be followed for a valid entry.
  • Duration – 15th Jan 2023 (One Day contest only)

TERMS & CONDITIONS OF EXCITEL PREDICT AND WIN COMPETITION

By entering the competition, you agree to be bound by these terms and conditions:

  • A valid entry on Excitel’s Instagram is required to be considered as a participant in the contest.
  • The contest is open to all Indian citizens with age >= 18 years as of 15th Jan 2023.
  • The proposed gratifications/give-aways are either FREE Internet for maximum up to 1000* days or Free Premium OTT subscriptions.
  • Maximum number of FREE Internet days will be capped at 1000* days
  • There may be 1 MEGA winner and 100 other winners in this contest.
  • Free Internet will be provided at the Excitel serviceable areas only and of Excitel only.
  • In case the Mega winner is from non-serviceable area, FREE Premium OTTs subscription of upto 3 years will be awarded.
  • Number of FREE Internet days will be calculated basis 10 times the number of boundaries hit. So if 100 boundaries hit during the match, Mega winner will get 1000* days of Excitel Internet for FREE.
  • Same calculation will take place in case of 100 other winners who get FREE OTTs subscriptions.
  • Router or any installation charges(if any) needs to be borne by the user.
  • Income tax, gift tax or any other statutory taxes, duties or levies as may be applicable from time to time, arising out of free Prize, which shall be solely borne by the winners for all the Prizes.
  • In order to win, user should follow all rules of participation.
  • User may avail the benefits of free OTT subscriptions, only on a smart device.
  • As a tie breaker (in case), winners will get selected via Lucky Draw, at Excitel’s discretion.
  • Winners will be announced by 25th Jan 2023 on Excitel’s Instagram Handle along with other channels if Excitel decides to.
  • Winners will be contacted via Direct messages on Instagram account by 31st Jan 2023.
  • Any obscene comment can lead to disqualification.
  • Single entry allowed per person.
  • One person will be eligible to win one prize only.
  • If the match gets canceled/abandoned or washed out, the contest would stand canceled.
  • If the match finish’s before 40th over of second inning, winners will be decided by Lucky draw.
  • In case of any disputes, Excitel decision will be final.
  • The basis for the selection of winners under any promotional campaign held by Excitel is at the Company’s sole discretion.
  • By submitting your information and/or contacting us through any medium like a phone call, social networking channels, website, etc, you agree to receive any promotional messages, or material and be contacted by Excitel or their sub-vendors.
  • You agree to defend, indemnify and hold harmless Excitel and its subsidiaries, agents, licensors, managers, and other affiliated companies, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from: (i) your use of and access to the participation in Competition , including any content transmitted or received by you; (ii) your violation of any term of these Terms and conditions, including without limitation your breach of any of the representations and warranties above; (iii) your violation of any third-party right, including without limitation any right of privacy or Intellectual Property Rights; (iv) your violation of any applicable law, rule or regulation; (v) your misconduct or gross negligence.
  • The Competition is provided on an “as is” and “as available” basis. Participating in the Competition is at your own risk. without limiting the foregoing, Excitel, its subsidiaries, its affiliates, and its licensors do not warrant that the Excitel content and property and competition rules will meet your requirements and will be available at any particular time or location, uninterrupted.
  • To the maximum extent permitted by applicable law, Excitel assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii)personal injury or property damage, of any nature whatsoever, resulting from your access to or use of the service;; (iii) any losses or failure to win in the Competition (iv) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the service; or (vi) user content or the defamatory, offensive, or illegal conduct of any third party. In no event shall Excitel, its affiliates, agents, directors, employees, suppliers, or licensors be liable to you for any claims, proceedings, liabilities, obligations, damages, losses or costs in an amount exceeding the amount you paid to Excitel for the Product purchased or maximum upto Rs. 500 hereunder. This limitation of liability section applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if Excitel has been advised of the possibility of such damage. the foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.
  • Participant’s entering the Competition may involve certain collection of information, including personally identifiable data about , solely for the purpose of participating and availing the prizes in the Excitel Competition. Participants expressly consents by collecting such information for the purpose of participating and availing the prizes as a Participants to the Company.
  • Company reserves the right to terminate, discontinue, modify or cancel Participant’s eligibility and/or Participant’s participation in Excitel Competition, including but not limited to if Company determines in its sole discretion consider that the Participants has violated these Terms and Conditions, or that there is an unauthorized, fraudulent or otherwise unlawful means used by the Participants or any other reason. In the event of any termination or discontinuation of the Participant’s participation by the company, the Company confirms that it will not unauthorizedly misuse the Personal information of the and will to delete the data collected under the programme. The relevant version of the Terms and Conditions shall continue to apply to all prior use of the Competition. Participant’s remedy for dissatisfaction or grievance with the Terms and conditions of the Excitel Competition can contact at Excitel for redressal.
  • We may permanently or temporarily terminate or suspend the Competition without notice and liability for any reason, if we have reasonable ground to believe that You violate any provision of these Terms and conditions, or for any other reason. Upon termination, Company will deleted your personal information and the data.
  • If any of the provisions of these Terms and conditions may be constructed in more than one way, one of which would render the provision illegal or otherwise voidable or unenforceable, such provision shall have the meaning that renders it valid and enforceable. The language of each provision of this Terms and Conditions shall be construed according to its fair meaning and not strictly against any Party. In the event any Court or other government authority shall determine any provision in this Privacy Policy and Terms and conditions as not enforceable as written, the both the parties agree that the provision shall be amended so that it is enforceable to the fullest extent permissible under the laws and public policies of the jurisdiction in which enforcement is sought, and affords the Parties the same basic rights and obligations and has the same economic effect as prior to amendment.
  • The company will never ask you and you must never provide personal data or information to the company or to any person/entity representing the company except for the purpose under these terms and conditions under updating the Excitel Competition or otherwise. Any unauthorised disclosure of sensitive personal data or information by you shall be at your sole risk and without any liability to the company .You understand, acknowledge and agree that the company or any other person acting on behalf of the company shall not in any manner be responsible for the authenticity of the personal information or sensitive personal data or information provided by you to the company.

CONTACT
Please contact us at Email: [email protected] in case of any queries/ complaints. Visit https://www.excitel.com/excitel-tnc/ with any questions regarding these Terms and conditions

Date of last revision: 13.01.2023

Get Excitel Connection
Get Excitel Broadband
Browse Plans
© 2023 Excitel Broadband Pvt. Ltd. All rights reserved.
BROADBAND PLANS
BROADBAND PLANS
BROADBAND PLANS
QUICK LINKS