Terms & Conditions

  1. Tariff /Charges for the plans chosen are to be paid in advance and such charges are not refundable as this is a prepaid services.
  2. GST @ 18% is not included in the tariff/ charges and is payable over and above the plan charges.
  3. The Tariff Plans/Offers are subject to Guidelines/Directions/Orders issued by TRAI and/or DoT.
  4. The Company shall reserve the rights to modify/withdraw this T&C including but limited to tariff plans and display the same in its website without notice to the Customer and such posting will be deemed to have been read by the the Customer.
  5. Any one time charges paid to Excitel Regional Partners at the time of installation are non refundable.
  6. Company may extend refund to User only for his first payment in case of no-feasibility for building new connection to requested address.
  7. Online refund may be extended to the User, when the transaction is incomplete, in the sense that the User’s plan is not renewed, but online payment has been generated.
  8. Interest free security deposit to be refunded after return of assets in the same condition at the time of receipt, will be processed within 90 days of acceptance of Optical Network Unit (ONU) by Excitel
  9. ONU to be returned to a “person” appointed by Excitel. It can be the local cable operator, Excitel retail partner or any logistics company appointed by Excitel to recover back the ONU from customer location
  10. Any fault in ONU to be replaced by Excitel within 5 working days from the time of raising complaint with Excitel
  11. Replacement of ONU due to upgrade / downgrade be done by Excitel within 5 working days from the time of raising request with Excitel
  12. Refund to be processed to the bank account provided at the time of registration or to the bank account / wallet linked to the phone number registered with Excitel. No other bank account to be used for refunds. Cash and Cheque not to be used for customer refund.
  13. The ONU devices provided by Excitel against a security deposit will remain a property of Excitel Broadband Pvt Ltd at all times.
  14. The speed committed under a plan is till the LAN port. WiFi Speed is subject to customer premises in-house coverage & customer premises device performance.
  15. The Company shall reserve the rights to modify/withdraw any promotional campaign along with offered gratification (if any) and display the same in its website without notice to the Customer and such posting will be deemed to have been read by the the Customer.
  16. Basis for selection of winners under any promotional campaign held by Excitel, is on the Companies sole discretion
  17. By submitting your information and/or contacting us through any medium like phone call, social networking channels, website, etc, you agree to receive any promotional messages, material and be contacted by Excitel or their sub-vendors.
  18. All mentioned plans are subject to change or discontinuation without prior information.
  19. Not all offered prices are available on renew and not all are available across the nation

Get Excitel Broadband