Terms & Conditions

  1. Tariff /Charges for the plans chosen are to be paid in advance and such charges are not refundable as this is a prepaid services.
  2. GST @ 18% is not included in the tariff/ charges and is payable over and above the plan charges.
  3. The Tariff Plans/Offers are subject to Guidelines/Directions/Orders issued by TRAI and/or DoT.
  4. The Company shall reserve the rights to modify/withdraw this T&C including but limited to tariff plans and display the same in its website without notice to the Customer and such posting will be deemed to have been read by the the Customer.
  5. Any one time charges paid to Excitel Regional Partners at the time of installation are non refundable.
  6. Company may extend refund to User only for his first payment in case of no-feasibility for building new connection to requested address.
  7. Online refund may be extended to the User, when the transaction is incomplete, in the sense that the User’s plan is not renewed, but online payment has been generated.
  8. If any security deposits paid for Optical Network Unit (ONU) devices to enable Excitel Fiber Service shall be refunded only on cancellation of this service and return of such ONU devices in working condition. Such refunds will be processed within 90 days from the return of devices.
  9. The ONU devices provided by Excitel against a security deposit will remain a property of Excitel Broadband Pvt Ltd at all times.
  10. The speed committed under a plan is till the LAN port. WiFi Speed is subject to customer premises in-house coverage & customer premises device performance.
  11. The Company shall reserve the rights to modify/withdraw any promotional campaign along with offered gratification (if any) and display the same in its website without notice to the Customer and such posting will be deemed to have been read by the the Customer.
  12. Basis for selection of winners under any promotional campaign held by Excitel, is on the Companies sole discretion
  13. By submitting your information and/or contacting us through any medium like phone call, social networking channels, website, etc, you agree to receive any promotional messages, material and be contacted by Excitel or their sub-vendors.

Terms & Conditions for Hyderabad Promo offer

  1. Promotion period is from 1st August, 2019 to 30th, September, 2019.
  2. The offer is not applicable in any other location other than the city of Hyderabad, Telangana, India.
  3. Participants are eligible to wins are defined in the gratification grid (at the bottom of this page), only if eligible as per all terms and conditions.
  4. Successful installation of Excitel broadband connection is necessary to be able to participate.
  5. Participant / User hereby authorize Excitel to use his/her details shared by him/ her with Excitel alongwith photo, if he / she gets selected as winner in the promotion. The User / Participant agrees that will have no objection to the same, in case Excitel use their details.
  6. It is agreed that the subscribers provide valid details for self-identification at the time of subscription or collection of their wins (if applicable)
  7. The selection of the winners is entirely on the discretion of Excitel Broadband.
  8. Participant are eligible to win and enter into an agreement with Excitel Broadband only if they are an Indian Citizen and above the age of 18 years.
  9. Excitel broadband employee as well as associates are not eligible to participate in this promotion.
  10. The promotion is valid only if Excitel Broadband confirms 4000 new connections installed within the defined promotion period.
  11. Participants have to confirm their KYC details at the time of booking Excitel connection.
  12. Offer eligible on for new connection only
  13. Company reserves the right to dismiss or/and modify the promotion or any extended offer at its discretion without any prior notice.
  14. This offer is not valid on 1-month subscriptions/ plans.
  15. In case of a cheque bounce, connection shall be deactivated & the user shall not be eligible for participation in the promotion.
  16. The benefits under this promotion is non-transferable. No exchange or redemption for an equivalent cash amount or in any other form shall be allowed.
  17. These Terms and Conditions shall constitute an agreement between Excitel and each subscriber. By subscribing to the Offer, subscriber accepts the same as binding upon them.
  18. Excitel has no liability whatsoever in respect of any claims or disputes and any resulting damages or losses, whether direct or indirect, relating to the subscriber availing, not receiving or subscriber’s use of the offer.
  19. The payment for Excitel Broadband connection has to be made in advance, irrespective of plan selected.
  20. Excitel will be entitled to postpone, suspend, modify or cancel the Gift Voucher Offer or any aspect thereof, across the entire territories of service or any part thereof, at any time before or during the Offer with or without notice, for any reason, including, but not limited to, acts of God, force majeure, technical difficulties, or any other reasons beyond Excitel’s reasonable control. If Excitel suspends or cancels the Offer in the interim, all aspects of the Offer shall be null and void. Excitel will not be liable to compensate any customer for any postponement or cancellation or for any reason directly or indirectly arising out of this Offer.
  21. In addition to the limitations mentioned in this document, in no event will Excitel or its directors, managers, officers, employees, agents, third parties, associates or other representatives be liable for any direct, indirect, special, incidental, consequential, or punitive damages, or any other damages of any kind, arising out of or related to this offer.
  22. Any dispute or claim (contractual or non-contractual) arising out of or in relation to this offer, including disputes as to its formation, will be governed by and construed in accordance with Indian laws. Subject to the point above, Excitel and the customer submit to the exclusive jurisdiction of Courts at New Delhi alone.
  23. At the time of winner announcement, the participant must be an active subscriber to Excitel.
  24. Besides these T&C, you shall be abide by the general terms and condition of Excitel which is mentioned in T&C section on Excitel’s Website.
  25. Date of result is 7th of October, 2019 and it is subjected to the change at the discretion of the Company.
  26. Unique identification of each user is through their unique Excitel user ID, given at the time of installation.
  27. Any issue with Excitel Services (External) or gratification damage, Excitel management or any of its person associated shall not be responsible for the same.
  28. Help Desk number in case of further queries is 040 33 44 77 88
Win No. of Winners Eligibility Form of Distribution Announcement
25 grams GOLD 1 Subscriber installed plans of 6 months or 12 months Vouchers Post entire promo period
15 grams GOLD 1 Subscriber installed plans of 6 months or 12 months Vouchers Post entire promo period
5 grams GOLD 3 Subscriber installed plans of 6 months or 12 months Vouchers Post entire promo period
3 grams GOLD 5 Subscriber installed plans of 6 months or 12 months Vouchers Post entire promo period
3 months 50 Mbps Excitel Internet Subscription 65 3 month subscriber (installed) Subscription Post entire promo period
1 gram GOLD 25 Subscriber installed plans of 3 months, 6 months or 12 months Vouchers Post entire promo period

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