Most common Wi-Fi issues and tips to troubleshoot your broadband connection

Most common Wi-Fi issues and tips to troubleshoot your broadband connection

In our modern lives, where we’ve grown accustomed to the convenience of readily available Wi-Fi for streaming our favourite shows, enjoying music, and working from home, we often take it for granted—until an unexpected Wi-Fi issue arises. Daily activities can be disrupted by a loss of connection, but fear not, as the majority of Wi-Fi problems can be swiftly fixed. You can troubleshoot some of these common issues on your own, ensuring a quick resolution and restoring access when your Wi-Fi goes down. For a seamless experience, consider exploring options for the best internet provider in your area, ensuring reliable wifi service and a broadband connection that meets your needs.

10 Tips to troubleshoot your internet connection

It’s incredibly frustrating when your internet isn’t working. Whether you’re hooked up to Wi-Fi but without internet access or you’re having trouble with a wired Ethernet connection, we’ll show you the quickest methods to identify the problem and get back online.

Try another device or website

Start with the obvious one, and check if the problem is happening on one device or all your devices. Try another website if the one you’re on won’t load. It’s likely that the issue is with the website you’re trying to visit if you can access other websites without any issues. To check if it resolves the connection issue, you might want to try accessing the website from a different browser or in a private browsing window using the Excitel internet connection . Also, delete the cookies and cache in your browser.

Check your Wi-Fi settings

Windows can assist you in identifying the problem if you are connected to the proper network but are still experiencing issues. To launch Windows Network Diagnostic, right-click on the network icon in your system tray and choose to troubleshoot issues. Resetting the adapter in this manner can occasionally resolve frequent problems. Make sure the adapter is utilising the right gateway address and other settings, you can also check your network adapter settings in the Control Panel’s Network and Sharing Center.

Check your internet package

Visit a site like and perform a speed test if your internet is functional but is running slower than you would want. Your computer’s actual speed will be indicated by a value in megabits per second. Following this, check your bill on the website of your ISP.

Scan for viruses

Malicious software on your computer can occasionally interfere with your internet connection. Your web browsing speed and system performance can be significantly impacted by malware, viruses, and spyware. If nothing else is making sense, do a virus scan.

Bypass your DNS server

When you enter a website address into your browser, your computer uses a Domain Name System server to find the IP address of that website. These servers can occasionally experience issues, making it challenging to access websites with their amiable domain names (like

Wireless router outages

The wireless connection may be the issue if you access the internet with a laptop using a wireless access point or wireless router. Until the wireless issue is resolved, you might need to connect to your network using a cable connection. Additionally, you should keep a copy of the user manual for your wireless access point or router close at hand.

Update your firmware

Your modem, router, and other network devices are all controlled by firmware, which is a kind of low-level embedded software. If your router has a known problem, it’s conceivable that an update will fix it. To be sure you’re installing the right firmware version, look for the firmware update tool in the System section of your router’s settings and carefully follow the instructions. Avoid downloading firmware from unofficial websites.

Upgrade to a faster router

If you have numerous PCs, smartphones, and other devices vying for bandwidth, you may want to think about switching from an outdated router to a newer, more powerful one like Excitel Wi-fi. You can pick between two radio bands when using a dual-band router, and you can set one aside for clients that demand a lot of bandwidth, such as streaming video devices and gaming consoles.

Weathering storms with satellite internet connections

You face a unique set of challenges if you use a satellite internet access provider. Line of sight is the first problem. A special two-way dish is used for satellite internet connections, and it must be aimed at the satellite at a specific angle. When something gets in the way of your antenna connecting to the satellite, issues arise. Overgrown greenery, leaves, and other debris could be blocking your dish, so you’ll have to get to the dish to clear it off. This can be especially difficult if it’s mounted on the roof.

Power cycling

Power cycling may sound interesting, but all it requires is turning off your modem, waiting a little while, and then turning it back on. No matter what kind of internet connection you use—cable, DSL, or satellite—this will work. Disconnecting the power line from the modem is the simplest way to turn it off. Re-plug it after roughly 30 seconds. That is all it takes in some cases. You might discover that your connection is working again after the modem has gone through its boot-up cycle.

If you still face problems troubleshooting your broadband internet connection even after trying these tips, you should try the powerful internet service provider Excitel for a smooth internet connection without any disruptions. Look for Excitel Wi-fi service near you and get the best plans that suit your needs.

Frequently Asked Question (FAQ)

  1. How do I troubleshoot WIFI connection problem?
    To troubleshoot a Wi-Fi connection problem, try restarting your router, checking for interference from other devices, and ensuring your Wi-Fi settings are correctly configured.
  2. What causes WIFI connectivity issues?
    Interference from electronic devices, outdated router firmware, or signal obstructions like walls and large objects can cause Wi-Fi connectivity issues.
  3. How do we troubleshoot my Wi-Fi on my laptop?
    Troubleshooting Wi-Fi on your laptop involves restarting your laptop, checking for Wi-Fi button/switch activation, updating drivers, and ensuring your network settings are correct.
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