Staying connected: A guide to fixing a disconnected Wi-Fi connection

Staying connected: A guide to fixing a disconnected Wi-Fi connection

While having a broadband connection at home brings lots of benefits, sometimes you need more speed and feel frustrated. If you experience this often, here’s what you need to do to get the speed that your internet operator promised.

Try another device or website

If your Wi-Fi is not working on your mobile phone, the next step is to check if it’s connected to any other device at home. You can know your first device has a connectivity issue if it’s connected. Another way to check this is by visiting a website. If it takes forever to load, there can be trouble with the website and not your broadband.

Check the Wi-Fi settings
If you are Windows, check the bottom right of your monitor or the top right of MacOS to see if you have connected to your broadband. If you are connected to the wrong Wi-Fi and not yours, go to Advanced settings, where you can see only networks and others. At times, you won’t be able to get any signal because of router issues. In those cases, go to the settings and click on the troubleshooter option. After it discovers what went wrong with your connection, you can quickly reconnect again.

Check your internet package

Check for the internet speed you were promised. If not, go to the Ookla speed test site and see if you are getting the same speed, for the package you are paying for. If the speed is low, try switching off the broadband and reconnecting. Contact your internet service provider immediately if you are still waiting for the desired speed.

Scan for viruses
Your internet speed will be affected if there is any malicious software in your system. Windows and Mac come with in-built anti-virus software. However, to be safe, you can also have the anti-virus software issued by your internet operator. You can rely on Excitel in this case, as the internet security of our customers comes first for us.

Bypass your DNS server
Sometimes, even with the correct website link, you may not be able to visit it because there can be issues with reading the IP address by the DNS servers. In such times, you can reset the DNS server on each device or erase the cache.

Update your firmware
Firmware is low-level software embedded in your router, modem and other network hardware. Your internet issues will resolve automatically if the firmware in these devices is updated. New modems and network devices can update the firmware when the latest version is available. Hence if the firmware is fixed, your broadband connection will be stable and more robust.

Upgrade to a faster router
If you’re using an older 802.11b or 802.11g router, it’s time to change it because new and advanced routers have settings to enhance your Wi-Fi range. Also, upgrading to the latest routers is best if you have multiple devices at home to connect to broadband.

Find out who else is using your Wi-Fi

Click on the ‘activity monitor’ to check who’s downloading a large file, playing games, or streaming videos. If you are on a work call and need more bandwidth, you can stop others from stealing the speed for a while. You can also check if someone else is using your Wi-Fi, and if yes, reset your password.

We understand that broadband at home may only sometimes be stable for several reasons. So, make the right choice for you. Opt for Excitel for the best monthly and yearly fiber internet connection, as we deliver at the promised speeds and provide top security for your internet usage. To know more, visit your nearest branch or look it up on our website.


  1. How do I fix my Wi-Fi disconnecting from my laptop?
    Update your system and routers and restart all your devices connected to the Wi-Fi. Scan for viruses and do a speed check for your internet connection. If you have done all these and still find that your broadband is slow, contact your internet service provider.
  2. How do I update my Wi-Fi driver?
    Open the Device Manager on your system. Right click on your wireless adapter and choose Update Driver Software. Choose the option to Browse and locate the drivers you downloaded. Windows will then install the drivers.
  3. How to restart Wi-Fi?
    Unplug the modem wires and ethernet cables from your monitor or laptop. Turn off Wi-Fi in all the connected devices. Wait for a while, turn your Wi-Fi, and wait until all the lights blink. Now, connect your system and work with a high-speed connection.