Troubleshooting common Wi-Fi issues: A step-by-step guide

Troubleshooting common Wi-Fi issues: A step-by-step guide

Slow Wi-Fi at home and feeling you are at a dead end? Let’s speed things up. Here’s what you can do to make it right through Excitel!

The case of the disappearing Wi-Fi network

Wi-Fi can slow down for several reasons, including:

  • Too many devices connected: If too many devices are connected to your Wi-Fi network simultaneously, the router’s signal can get jammed and slow down the internet speed for all devices.
  • Signal interference: other electronic devices and metal objects can interfere with Wi-Fi signals. This interference can cause the Wi-Fi signal to slow down the internet speed.
  • Router placement: The placement of your router can also affect the Wi-Fi signal strength. If your router is placed in a central location, it can transmit a stronger signal to all devices in your home. However, placing your router in a remote corner or behind a wall will weaken the signal and may only reach some devices.
  • Outdated router: Routers can become outdated over time, and this can cause them to slow down. If your router is very old, it’s high time you upgraded to a newer model.
  • Internet service provider: Most often, your signal may be weak because of your internet service provider. If you are paying for a certain internet service speed but are not getting that speed, you may need to contact your ISP to troubleshoot the problem.

Navigating the Wi-Fi channels: Your path to better connection

A reliable internet connection is essential for work, entertainment, and communication. However, a weak Wi-Fi signal can hinder even the most stable internet connection. One of the critical factors affecting Wi-Fi performance is the channel you choose.

What is a Wi-Fi channel?

A Wi-Fi channel is like a virtual highway for data transmission. Each channel has a specific frequency, and multiple devices can share the same frequency without interfering with each other if they are on different channels. However, having multiple devices use the same channel can lead to congestion and slow down your internet speed.

Why choose the right Wi-Fi channel?

Choosing the right Wi-Fi channel can significantly improve your internet performance. A congested Wi-Fi channel can lead to slow internet speeds and dropped connections. By selecting a less crowded channel, you can reduce interference and improve the overall performance of your Wi-Fi network.

How do you choose the right Wi-Fi channel?

The best Wi-Fi channel for your home will depend on several factors, including the number of nearby Wi-Fi networks, the type of devices connected to the internet, and the design of your home. However, there are a few general guidelines you can follow:

  1. Use a Wi-Fi analyser tool: A Wi-Fi analyser will scan your surroundings and show you which channels are least congested. You can also find free Wi-Fi analysers for Android, iOS, and Microsoft.
  2. Avoid channels with overlapping frequencies: Some Wi-Fi channels overlap, which can lead to interference. Generally, it is best to avoid channels 1, 6, and 11, as many prefer these channels only.
  3. Experiment with different channels: If you are still experiencing issues, switch to another channel and see if your performance improves.

In addition to choosing the right Wi-Fi channel, there are a few other things you can do to improve your Wi-Fi performance:

  • Place your router in a central location: The placement of your router can significantly impact signal strength. Move it to a central location, away from metal objects and interference from other electronic devices.
  • Update your router’s firmware: Outdated firmware can be full of security patches affecting performance. Check for and install the latest firmware updates for your router.
  • Use a Wi-Fi extender or mesh network: If you have a large home or dead spots in your Wi-Fi coverage, consider using a Wi-Fi extender or mesh network to extend your coverage.

It’s always possible to switch to an ISP that provides high-speed internet at affordable prices. A provider that lets you customise your internet package with additional OTT subscriptions. Visit Excitel’s website for more information!

Frequently Asked Question (FAQs)

  1. What should I do if my Wi-Fi is slow?
    If your Wi-Fi is slow, you can restart your router and modem, reposition your router, reduce the number of connected devices, and update your router’s firmware.
  2. How can I fix a Wi-Fi network that’s not found?
    To fix a Wi-Fi network that’s not found, restart your router and modem, check your router’s placement, and ensure your Wi-Fi adapter is enabled.
  3. What are the best practices for securing my Wi-Fi network?
    To secure your Wi-Fi network, use a strong password, enable encryption, keep your router’s software up to date, and avoid using public Wi-Fi networks without a VPN.